Privacy Policy

Effective October 6, 2026 · VIP Pet LLC, Jacksonville, Florida

This is the plain-English version of how VIP Pet handles your information. We wrote it to be read, not skimmed past. The short version: your pet's information belongs to you, we use it to run the service you signed up for, and we don't sell it to anyone.

What we collect

• Your account: email address, name, and phone number (so providers you book can reach you).
• Your pets: the profiles you build — names, breed, age, health notes, routines, photos, and the records you upload.
• Bookings and searches: care requests you make, providers you save, and the area and category you search (like "grooming near 32233").
• Kasia conversations: the questions and photos you send our AI concierge, so she can answer and you can revisit past conversations.
• Usage and source: which features get used, and which ad or video brought you to us, so we know what's working.

Payments

Payments are processed by Stripe. Your card number goes directly to Stripe — we never see or store it. We keep only what Stripe tells us: your subscription status and the last digits of your card.

How Kasia (our AI) works with your data

Kasia runs on Anthropic's Claude API. When you ask her something, your question and your pet's profile context are sent to generate the answer. Our AI providers process this data to provide the service — they don't use it to train their models.

When you call us

Our company line, (904) 242-1987, runs on Twilio. When you call, we see your number and the time of the call. If nobody can pick up, you may reach an AI assistant that can take a message or answer basic questions; those conversations are transcribed so we can follow up, and a short summary is emailed to our team. If you leave a voicemail, the recording and its transcript are kept only as long as we need them to call you back. We never use call content for advertising, and you can ask us to delete any call summary, transcript, or recording at any time.

Who we share with

We don't sell your data, and we don't run ad networks. We share only what's needed to operate:

• Providers you book: they see your name, phone, and the pet details you choose to share for the appointment.
• Service partners: Stripe (payments), Render (hosting), Resend (email), Anthropic (AI), Twilio (phone line, voicemail, and call transcription), Google (provider, restaurant, and address search), OpenStreetMap (turning a town or ZIP you type into a place on the map), RescueGroups.org (adoptable pets near you), Cloudflare (storing our encrypted backups), and Apple, Google, Microsoft, or Mozilla, depending on your device (delivering the reminders you turn on). Search queries include your search area — never your name or contact info. When you look at adoptable pets, we send RescueGroups.org only the ZIP code you searched; the pets' photos then load straight from RescueGroups' own image servers, which, like any website, see your device's IP address.

Security

Everything travels over HTTPS. Passwords are stored hashed with a modern algorithm (we couldn't read them if we wanted to). Sign-in sessions and password-reset codes are stored only as scrambled fingerprints too, never as the codes themselves, and a reset code stops working after 45 minutes or once it's used. Data lives on access-controlled infrastructure with encrypted off-site backups, refreshed several times a day.

Deleting your data

You can delete your account yourself, any time, from the Membership screen in the app. That removes your profile, pets, records, and bookings. Backup copies age out on a rolling schedule afterward.

Children

VIP Pet is for adults and isn't directed to children under 13.

Changes and contact

If this policy changes in a way that matters, we'll say so plainly on this page. Questions? Email hello@getvippet.com — a founder reads it.